Arrival and Departure:
On your day of arrival your rooms will be available from 2:00 pm. On your day of departure we request you leave the room by 10:00 am.

Pets:
Pets may be brought by prior arrangement. Because pets frequently cause damage to furniture and cleaning is far more elaborate, we charge 10 Euro per day excluding food. Please bring your own blanket and a basket.

Meals:
Meals not taken are not deducted

Reservations:
In writing please

Free transfer:
We offer free transfer from the railway stations Valdaora-Rasun or Brunico to our hotel. Please notify us in advance.

Deposit:
Credit card details are taken to secure payment

Payment:
You may pay your invoice in cash, by debit card or credit card. Bank transfer before the start of your holiday is also possible.

Bank details:
Cassa Raiffeisen Brunico, Filiale Rasun
IBAN: IT 57 J 08035 58730 000303000605 | SWIFT / BIC Code: RZSB IT 21 305

Cancellation policy:
Up to 14 days before the agreed date of arrival guests or the person who made the booking can cancel their reservation without payment of a cancellation charge by means of a unilateral written notice. If the guest or the person who made the booking cancels within 14 days of arrival the following cancellation fees apply:
  • Cancellation from 14 days to 7 days prior to arrival is charged at 30% of the total price.
  • Cancellation from 7 days to 3 days prior to arrival is charged at 40% of the total price.
  • Cancellation within less than 3 days prior to arrival is charged at 50% of the total price.
Cancellation must be made unilaterally and in writing and must have been received by the hotel within the above time-frames.
If the rooms are not used for the agreed period and if no cancellation was made, the guest or the person who made the booking is liable to paying 70% of the total price.
The total price is the price for all booked accommodation, meals and any other services.
If not all booked beds are used or not cancelled, the percentage due refers only to the total price for the unoccupied and cancelled beds.
In the case of early departure the guest or the person who made the booking is liable for payment for the used days and 70% of the days and services booked but not taken.

Travel cancellation insurance
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